Effective Date: March 2026 | Last Updated: March 2026
California Residents: You have additional rights under the California Consumer Privacy Act (CCPA/CPRA). See Section 10 for your California-specific rights, including the right to know, delete, and opt out of sale of personal information.
Service Scout ("we," "us," or "our") operates the Service Scout! mobile application and servicescout.app website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and describes your rights under applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and other applicable state privacy laws.
By using the Service, you agree to the collection and use of information as described in this policy.
Payment card details are collected and processed directly by Stripe, Inc. We never store full card numbers, CVV codes, or sensitive cardholder data on our servers. We store only the Stripe Customer ID and last-four digits of your card for display purposes.
| Purpose | Legal Basis / Business Need |
|---|---|
| Match customer service requests with qualified local pros | Core service functionality |
| Enable in-app messaging between customers and pros | Core service functionality |
| Process lead charges and issue refunds (pros) | Contract performance, legal obligation |
| Send transactional push notifications (new leads, messages, approvals) | Legitimate interest, service delivery |
| Verify phone numbers via SMS (Twilio) | Fraud prevention, account security |
| Improve the platform, debug issues, prevent abuse | Legitimate interest |
| Comply with legal obligations and law enforcement requests | Legal obligation |
We share information with the following categories of service providers who process data on our behalf under data processing agreements:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database, authentication, real-time messaging | All user data |
| Stripe, Inc. | Payment processing (pros only) | Name, email, payment method |
| Twilio, Inc. | SMS phone verification | Phone number only |
| Expo / EAS | Mobile app delivery, push notifications | Push token, app metadata |
| Vercel | Web hosting (admin and marketing sites) | Request logs |
You may delete your account at any time directly within the Service Scout app:
Upon deletion, your personal information is anonymized, your Stripe payment method is detached, and you are permanently signed out. You may also request deletion by emailing support@servicescout.app. We will process your request within 30 days (45 days for CCPA requests, with notice of any extension).
We implement industry-standard security measures including:
No method of transmission or storage is 100% secure. If you discover a security vulnerability, please email support@servicescout.app immediately.
The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will delete it immediately. If you believe a child has provided us personal information, please contact support@servicescout.app.
Depending on your state of residence, you may have the right to:
To exercise these rights, use the in-app account deletion feature or email support@servicescout.app with your name and account email/phone. We will respond within 30 days. We will not discriminate against you for exercising your privacy rights.
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following additional rights:
| Category | Collected? | Sold/Shared? |
|---|---|---|
| Identifiers (name, email, phone, IP address) | Yes | No |
| Commercial information (payment records) | Yes (pros only) | No |
| Internet/network activity (usage logs) | Yes | No |
| Geolocation (city/state/zip only) | Yes | No |
| Professional/employment info (business name, license) | Yes (pros only) | No |
| Sensitive personal information (precise location, financial) | Limited | No |
We do not sell or share California residents' personal information as those terms are defined under CCPA/CPRA. We do not use sensitive personal information for any purpose other than providing the Service.
California-Specific Rights:
To submit a verifiable consumer request, email support@servicescout.app. We will respond within 45 days (extendable by 45 days with notice). You may also authorize an agent to make a request on your behalf.
Residents of the following states have additional privacy rights similar to those described above, which we honor for all users regardless of state:
To exercise any state-specific rights, contact us at support@servicescout.app.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the app and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy questions, data requests, or to report a concern: